Martha Knott, from technical services at San Antonio Public Library, talks with Kathryn Sturtz from AALS about how and why San Antonio Public Library became involved with downloadable audiobooks.

Library Consultant Dr. Mary Bushing sees customer service as a key responsibility for every library staff member.  Dr. Bushing is interviewed here by Nell Callison from NTRLS.  See NTRLS.org for information about Dr. Bushing's upcoming workshops, Customer Service for Circulation Staff, May 15 and 16 at NTRLS libraries.